Politique de remboursement

Thank you for shopping with us! If something isn’t quite right, we’re here to help.

🔄 Returns
We hope you love your purchase—but if you're not completely satisfied, you may return your item for a full refund (excluding shipping costs).

To start a return, please email us at cs@pandamoment.com/pandamoment.cs@outlook.com .
If your return is approved, we’ll send you a return shipping label and instructions on how  where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition as you received it

Unused and unworn

With original tags and packaging

Customers are responsible for all return shipping and handling fees and for ensuring safe return delivery. We recommend careful packaging and purchasing shipping insurance as a precaution.

If you have any questions about your return, please contact us at cs@pandamoment.com/pandamoment.cs@outlook.com .

🛠 Damages & Issues
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate and resolve the issue promptly.

🚫 Non-Returnable Items
The following items are not eligible for return:

Customized or personalized items (e.g., special orders)

Final sale or clearance items

Gift cards

If you're unsure whether your item is eligible, feel free to reach out to us before making a return.

🇪🇺 EU 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, under the EU consumer protection law.

Items must still meet the eligibility conditions (unused, in original packaging, with proof of purchase) as described above.

💳 Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status.
If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note:

It may take additional time for your bank or credit card company to process and post the refund.